By purchasing from Embrace Life Party Box, you agree to all of the following Terms & Conditions.
Terms on Event Orders: All payments must be in cash or money order. A deposit of 50% of the total price is required for confirmation of your order & work will not begin until it has been received. Deposit is non-refundable. Balance due must be paid by the due date stated on your Finalized Order Form. Your order will not be completed until the balance is PAID IN FULL. If your package is not paid in full by your due date, your order date will be moved/delayed. This is to ensure all clients are treated fairly.
Additional Purchases- If you need to order additional items, after the initial order has been placed, payment is due immediately. Additions will be accepted up to 10 business days prior to your order date.
Cancellations:
If payment is not made in full by the stated Final Payment Due Date, this order may be canceled if we do not here from you. Cancelations made by the client must be submitted via email or phone. All monies paid, less the non-refundable 50% deposit, will be refunded.
*There are no refunds for cancellations of individual items after ordering.
Returns for all orders: We want you to be happy with your purchase. If for some reason you aren't happy with your purchase please contact us first so that we can remedy the situation.
Terms & Conditions for Returns-
Returned Orders Only- Your 50% deposit is non-refundable. All monies paid over your deposit amount will be refunded. Customers who paid in full at the time the order was placed will also only be refunded 50% of the purchase price.
IF THERE IS A MISTAKE ON OUR PART, EVERY EFFORT WILL BE MADE TO RECTIFY THE SITUATION!
FREQUENTLY ASKED QUESTIONS
1. What are your prices? Our Price List will give you prices on most packages. For Special Event's please complete and submit a request for a free no obligation quote to see how much your package will cost.
Pre-designed packages are available for sale also.
2. What forms of payment do you accept? We currently accept PayPal, Cash and Money orders.
3. How soon should I order for my special event?
We are usually booked out 4-6 months in advance. In order to give every client the quality service they deserves, event dates are accepted on a first come first serve basis & we do not over book. So, we highly recommend reserving early to reserve your desired date & time. Rush dates are not available due to the process and length of time it takes to prepare for each event. We do offer pre-packages that are ready to go. Please contact me to see what’s available.
4. Can I change my event package?
One free "rearrangement" will be allowed & will email the requested changes. You will not be able to change 1 week of the event. Any additional changes required will have an additional fee as stated.
5. Is local pick up available?
Yes. I can deliver your package to you or you can pick it up if you are within 10 miles of me. If you are within 20 miles of me we can meet. If you are any further & would like to pick up your order that is available too.
6. If we cancel our event, will we get a reund on our special order?
Please refer to our Policies Page
7. Why is my 50% packaged order deposit non-refundable?
All orders are take time to prepare and materials are preordered for the event.
8. Can I Change my desired event date/delivery time? We are usually booked with orders in advance. So, under most circumstances we can not move up a event date. This is to be fair to all clients. If you need to move your date out we can work something out.
9. How can I contact you?
Please click the “Contact Us” page on the left for questions and concerns. We will answer you questions within 48 hours.
Personalized Gifts
10. Is the chocolate included with the wrappers?Yes, each wrapper has a chocolate bar for your speacial event.
11.What kind of chocolate do your wrappers fit over? Our wrappers fit over a 1.55 oz Hersheys Chocolate Bar or Nestles Crunch Bar (regular size candy bar)
12. How long does it take to receive my order? Typically your order will be available within one week from the time we receive your order.
13. Will I get to see my order before it's completed? Yes you will. If you provide me with a valid email address I will send you a proof to that address. You are free to make any changes or corrections you need. Because of the time it takes to create your order I limit the number proofs I can send to 2 per order. More proofs can be added for a fee of $1.50 per proof.
Invitations
1. What does the cost of my invitation include? Each invitation set includes invitation, set-up,ink, typestyle, printing and envelopes.
2. Can I order blank invitations? No, all orders are specially made for each individual.
3. How will my order be shipped? Our primary carriers are UPS.
4. Will I receive a proof of my order? Yes, all proofs will be available within 24-48 hours of placing your order.